This process can start again if there’s lots of interference. My Virgin Media App. You’ll know it’s ready when the white power light at the front of the Hub is on. Smug1to. A red light means an issue with your connections even though the Hub is on. Make sure all cables coming into and out of the Hub are pushed in firmly. Virgin Mobile. i have looked at the network log doesn't look good . Power off the Hub 5 as it is already set in. Have tried resetting the hub but issue persists. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. These work to boost your WiFi signal, giving you a better connection in every room of your home. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. 0. The service status in our area shows no issues. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. We do not make commissions. Support tell me that this is fine and is an indicator of network status in the area. White through to light orange are acceptable. Virgin Phone Switchover. Can flash for a few minutes like this, it is normal. • Then use the power switch to turn the unit back on. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. Solid Red Light on Router on Hub 3. on 14-11-2022 16:16. Each radio has its own DHCP server, leading to IP conflicts when the SSIDs are the same. 0 has got a constant orange light and our internet is working intermittently. QuickStart, set up and connections. Set up is in modem mode, 2. In router mode, it will be white. Virgin Media. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. The power light of the Virgin Media Hub 3. Is this normal for hub setup and i just need to wait. We would like to show you a description here but the site won’t allow us. We do not make commissions. The kit is in Modem Only mode and the service appears to be working just fine. Have followed the instructions to the letter on set up and it is not working. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. . The hub is in an open area and has shown no signs of overheating. The hub will probably need replacing. virgin media tech support has no clue. Plug the modem back in and wait until the modem has finished powering on. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Are there any tests that forum staff can run to check whether the router is working correctly. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Orange light means nothing re. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. So got an Archer D2 plugged in and everything is super stable on that. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. The Hub should now operate normally. Depending on your area and. Flashing White – Connecting to Virgin Media network. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. Account - Mobile. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Suddenly this morning we have a green flashing light with no internet. BinghamBloke. You might also want to read our piece on how you can get a much better Virgin Media Hub 5 for free. Options. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. No internet, the hub red. Hi I have had the same issue. D01 C9W8Hub 5 flashing green light continuously. 3. We do not make commissions. Here is a handy guide to the light on your Hub 5. No lights are on. Blue flashing light for 2 days now. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. The password is printed on the bottom of the Hub. It will also flash when the Hub is downloading new software. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. 1 Power Light. A flashing red power light signals that there’s an issue that needs addressing. on 29-12-2022 23:18. 3 Watts under standard load. Please can you take out all the cables and put them back in. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Orange LED is ok. Are there any tests that forum staff can run to check whether the router is working correctly. Middle – Ready (green/blue). You could always use some masking tape. We would like to show you a description here but the site won’t allow us. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Section 3: Virgin Media Hub 5 Lights 3. Hi, Our hub 3 currently has a solid red light, I’ve done a fair bit of research and understand this is due to it overheating. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Running a Virgin Media broadband speed test is easy. The network says that Intelligent WiFi Plus can make a home network up to three times faster by establishing a mesh network. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. It has the following main functions: Cable modem to connect your own IT equipment e. First instance, outage in the area, took a good 16 hours to fix. If it’s red, this indicates that there’s a problem with your internet connection. I see you've already tried a factory reset, but please try the following method exactly as typed. Solid White. 168. Blue flashing light for 2 days now. Options. 168. Remember: Once the Hub is reset, it will. 11-02-2023 13:45 - edited 11-02-2023 13:47. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Account - Cable. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Blue – Waiting for WPS connection. Virgin Media O2 has revealed its first broadband router that supports the new-gen Wi-Fi 6 technology, which can deliver multi-gigabit speeds. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. Back a step. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Internet Light. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. 3. It’s like a. For £76 a month this shouldn’t be happening. Virgin Hub 5, red flashing light. You can call it in on 0345-454-1111 or else wait for the forum team. 1 ACCEPTED SOLUTION. 1) Access your hub on 192. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. on 07-02-2023 11:40. 5. on 15-07-2022 14:04. Call equipment activation on 0800 953 9500. I have switched it off and on and reset it a few times. Take care, Nat. Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. Tudor. • Turn the power switch off on the back of the Hub. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Red light – Issues with the cable connections. The light stays red after reboots and unplugging-re plugging in cables, and Wi-Fi can sometimes drop for 30-60 mins intermittently. Sorry to hear you're having concerns with the red light warning on your hub. About 9. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Router/WiFi mode is junk, the VM WiFi is totally rubbish. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. connection. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. I have reset the hub by turning it on and off and also by using the pinhole on the back. If the Base (Power) light is red, the hub may be overheating; if you notice the. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. I’m going to do a hub factory reset. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I checked my router and it has a flashing blue light. _____________. Virgin Media;. Options. Hub 4 flashing white lights. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. The WiFi Booster will start copying your Hub’s details. Wifi: Indicates the wifi is on and working. This latest future-proof WiFi. Solid Red – Internet connectivity issue. If the light is red, it means there is an issue with your internet connection. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Virgin Media Hubs. The Hub should now operate normally. Hi all, I got my service installed on Tuesday and has been working great. 0 GHz. Virgin Media 2. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. For the 2nd time in the space of a few days I've got a flashing hub. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Use this button to reboot or reset your router to its factory default settings. Any attempt to reset or hard reset it have failed and. Thank you so much for your post and welcome to the community forums, it's great to have you here. It will have no bearing on any other problems, you need to look elsewhere. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. We have had a Hub 3 for a year with no problems. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Understanding what each light signifies can. Moved property back in December of last year and took my 1Gig package with me to the new address. I have logged in to the routers settings and nothing looks untoward there. Don’t plug the power cable into a plug socket yet. New to VM, got a Hub 5 but having a bunch of issues. Please can you take out all the cables and put them back in. This light is shown for up to one minute. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Don’t plug the power cable into a plug socket yet. 1 ACCEPTED SOLUTION. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. Stream from Virgin Media. Networking and WiFi. So got an Archer D2 plugged in and everything is super stable on that. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. Just installing and setting up a new hub 5, yes we do use a split network at 2. Turn off the Hub 6. If it’s flashing green, it’s starting up. Orange LED is ok. See where this Helpful Answer was posted. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Use the recommended Deco App to connect the other units to the first. Nothing changed but the move to Hub 5 and a 1gb service. 0 red light constantly on. g. Options. The Hub should now operate. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. It can be done, so be insistent when asking. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Options. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. Support tell me that this is fine and is an indicator of network status in the area. Solid red: There’s an issue with the Hub 5. That's more than. No issues in area currently. hub 5 flashing blue light. All user-configured settings are deleted, and the router restarts using its factory default settings. Reboot the broadband Hub. You will see a solid white light ring if you have a Hub 4. Hi! My virgin internet is down. 4. _____________. I've a flashing green light on my hub, no broadband or phone. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Hi guys, hoping someone can help. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. To fix it, check all the connections and ensure they are properly connected. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. This light is shown for up to one minute. Virgin Media 2. I’ve also called the phone line to check for faults in my area and it says there aren’t any. When that’s done, it’ll be online and broadcasting a wireless signal. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. 4, like alexa smart sockets of light bulbs. Options. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. Options. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Should m. 4 REPLIES 4. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. just in the past hour my HUB 4 decided to develop the white light of death. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. There are four ethernet ports, three allowing for. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. For £76 a month this shouldn’t be happening. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Virgin Media Hub 5 Lights. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). All user-configured settings are deleted, and the router restarts using its factory default settings. 4Ghz. Re: Permanent orange light hub 3. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. Hold the pinhole reset button for 10 seconds on the back of the Hub. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing. John-----I do not work for VM. I'm afraid there isn't an option to do that in the settings. 4Ghz and 5Ghz channel support, the latter with three antenna. Open the computer it was connected to open a browser. If you’ve got a permanent red power light. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. Then use the power switch to turn the unit back on. 168. on 24-07-2022 14:45. New to VM, got a Hub 5 but having a bunch of issues. Try a reset as this. This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. • Switch the hub back on at the power. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Solid White. Hi, Curious if anyone has had a flashing green light on the Hub 5. The Virgin Media Hub is offered as part of its Gig1 broadband package. The Hub should now operate normally. Checked all connections. See moreVirgin Media Hub 5 Phone Light. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Blue flashing light happens during the provisioning stage on a reboot. 0 port and a few other smaller differences – design etc. Connect your Hub to your phone line. If so and the red light is still on, please let us know and we will send you a private message to arrange a replacement hub for you. Everything is still working fine at the moment. I left it for over an hour and nothing changed. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. Options. on 31-12-2022 12:53. Wait for the power light to turn blue, this means your Hub is ready for activation. But in most cases, a green light will mean something else depending on which light is green. It normally is not a hub problem, but a VM cable/cab/network problem. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. If it’s flashing green, it’s starting up. Stable Red – Cable connection issue. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. I have checked the service status in my area and it says no issues. No downtime reported in our area either. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Joining in. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. Manage Your Account. Also the time on the logs seems to be incorrect (i. Home Phone. Then switch it back on. • Switch the hub back on at the power. Turn the power switch off on the back of the Hub. Everyday. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. We have a flashing green light, and a solid green WiFi light. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Connect the Hub’s power cable with the blue tab. Not any SSID’s being broadcasted. Get the Hub ready by connecting the wires. I did have a billing issue, but that has been solved. 1 & 2 Wireless. Get the Hub ready by connecting the wires. The router restarts, using your existing settings. on 30-01-2023 11:05. Options. on 16-12-2022 22:15. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Hi, My virgin WiFi Hub 3. on 11-06-2023 18:32. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Area 14. Good morning, My virgin WiFi Hub 3. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0. As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. To reset: press the button and hold it for more than ten seconds. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). I have a Super Hub 3 (white) at the moment. The phone light represents the status of your Virgin Media phone service. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. Back a step. We do not make commissions. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. 0 provides essential information about the device’s power status. on 07-01-2023 13:02. Instead, it has to do with your router and the security you have configured on your own local devices. One blue/red light behind the wireless button on the front panel. This just means the router is ready for use and can now be connected to other devices. 4GHz. Hi, My virgin WiFi Hub 3. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. on 06-09-2023 19:13. Internet LED. Get the Hub ready by connecting the wires. The Virgin Media Hub 5 light at the front let's you know what. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. not sure if this is normal or not. Click on enter and next. The hub is in router mode. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The router is hot. The light should stay green for some time before turning blue, which signals that the Hub is working properly. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Stay safe online. Options. no activity at all on the LAN ports. Now a ‘white’ LED is actually made up of a red, green and blue. 0 Kudos. All in one super nifty tool. 2) Turn off the hub and disconnect any Ethernet cables. Options. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Lights on Hub 3. We do not make commissions. We would like to show you a description here but the site won’t allow us. Options.